Policies & Compliance

1. Who We Are

NORTHSEALOGISTIC LTD (trading as NorthSea Transport & Logistics) is a private limited company registered in England and Wales.

• Company Name: NORTHSEALOGISTIC LTD
• Company Number: 17199517
• Registered Address: 66 Paul Street, London, EC2A 4NA
• Trading As: NorthSea Transport & Logistics
• Email: info@northseatransport.com
• Phone: 07889 689429
• Website: www.northseatransport.com

We are the Data Controller for personal data collected through our website and business operations. This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect

We may collect the following categories of personal data:

Contact & Identity Data

• Full name and job title
• Company name and address
• Email address
• Telephone number (including WhatsApp)

Transaction & Service Data

• Collection and delivery addresses
• Load descriptions and service requirements
• Booking and job reference numbers
• Invoice and payment records

Technical Data (Website)

• IP address
• Browser type and version
• Pages visited and time spent on site
• Cookie preferences

3. How We Collect Your Data

• Directly from you — when you submit a quote request via our website, call us or send a WhatsApp message
• From our website — when you visit www.northseatransport.com, essential cookies are placed on your device
• From third parties — referrals from load boards, directories or partner businesses

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance — to provide transport and logistics services you have requested
• Legitimate interests — to respond to enquiries, manage our business and improve our services
• Legal obligation — to comply with tax, accounting and regulatory requirements
• Consent — where you have given explicit consent (e.g. to receive marketing communications)

5. How We Use Your Data

• To respond to transport and van hire enquiries
• To provide quotes and process bookings
• To arrange collection and delivery of goods
• To issue invoices and process payments
• To communicate about your job or account
• To comply with legal and regulatory obligations
• To improve our website and services

We will never sell your personal data to third parties. We do not use your data for automated decision-making or profiling.

6. Data Sharing

We may share your data with:

• Drivers and subcontractors — only the information necessary to complete your job (pickup/delivery address and contact number)
• Accountants and legal advisers — under strict confidentiality agreements
• HMRC and regulatory authorities — where legally required
• Insurance providers — in the event of a claim involving your goods

We do not transfer your data outside the UK.

7. Data Retention

We retain your personal data only for as long as necessary:

• Customer records and invoices: 7 years (required by HMRC)
• Enquiries that did not result in a booking: 12 months
• Website logs: 3 months

After the retention period expires, data is securely deleted.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access — to request a copy of the data we hold about you
• Right to rectification — to request correction of inaccurate data
• Right to erasure — to request deletion of your data (subject to legal retention obligations)
• Right to restrict processing — to request that we limit how we use your data
• Right to data portability — to request your data in a portable format
• Right to object — to object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent

To exercise any of these rights, contact us at info@northseatransport.com. We will respond within one month.

9. Cookies

Our website uses essential cookies only. These are necessary for the website to function correctly. We do not use advertising, tracking or analytics cookies without your explicit consent.

You can control cookie settings through your browser. Disabling essential cookies may affect website functionality.

10. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

We would welcome the opportunity to resolve any concerns directly before you contact the ICO. Please email us at info@northseatransport.com in the first instance.

11. Policy Changes

We may update this Privacy Policy from time to time. The current version will always be available on our website and on request. We will notify you of any significant changes.

1. Company Information

These Terms and Conditions govern all services provided by NORTHSEALOGISTIC LTD (Company No. 17199517), registered in England and Wales, with registered address at 66 Paul Street, London, EC2A 4NA, trading as NorthSea Transport & Logistics.

By booking any service with us, you agree to be bound by these Terms and Conditions.

2. Services

NORTHSEALOGISTIC LTD provides the following services subject to availability and confirmation:

• Same day and next day courier and delivery services
• Road haulage — full load, part load and backload
• Van hire — self-drive and driver-included
• Event logistics, AV transport and exhibition logistics
• Pallet and freight delivery
• Contract haulage and regular route management

All services are subject to vehicle and driver availability. We will confirm all bookings in writing (email or WhatsApp) before the service commences.

3. Quotations & Pricing

• All quotations are provided in good faith based on the information supplied by the customer
• Quotes are valid for 24 hours unless otherwise stated in writing
• Final pricing may vary if the load details, dimensions, weight or route differ materially from those stated at the time of quotation
• All prices are exclusive of VAT unless otherwise stated
• A fuel surcharge may apply on certain routes — this will always be declared in the quote
• Waiting time beyond 30 minutes at collection or delivery may be charged at our standard waiting time rate

4. Booking & Confirmation

• A booking is only confirmed when NORTHSEALOGISTIC LTD has provided written confirmation (email or WhatsApp)
• The customer is responsible for ensuring that collection and delivery addresses are accurate and that someone is available to receive the goods
• Any changes to a confirmed booking must be notified as soon as possible — additional charges may apply

5. Cancellations

• More than 24 hours notice: No charge
• Less than 24 hours notice: 50% of the agreed booking value
• Less than 2 hours notice or on the day: 100% of the agreed booking value
• Event logistics bookings may be subject to different cancellation terms — these will be stated in the individual booking confirmation

6. Goods in Transit & Liability

NORTHSEALOGISTIC LTD carries Goods in Transit insurance and Public Liability insurance on all operations. Our liability is subject to the following conditions:

• We accept liability for loss or damage to goods in our care, subject to our insurance policy limits and exclusions
• The customer must declare the full value and nature of goods at the time of booking
• We accept no liability for damage to goods that are inadequately packaged or fragile items not declared at the time of booking
• Claims for loss or damage must be notified to us in writing within 7 days of delivery (or the scheduled delivery date in the case of non-delivery)
• We are not liable for indirect or consequential loss, including loss of business, contracts, profits or anticipated savings
• We are not liable for delays caused by circumstances beyond our reasonable control including traffic conditions, weather, road closures, accidents involving third parties or mechanical breakdown

7. Prohibited Goods

The following goods may not be transported by NORTHSEALOGISTIC LTD:

• Hazardous, dangerous or controlled substances (unless specifically agreed in writing and appropriate licences held)
• Illegal goods or substances
• Live animals (unless specifically agreed)
• Human remains
• High-value items (cash, jewellery, artwork over £10,000) unless specifically agreed and additional insurance arranged

8. Van Hire Terms

• The hirer must hold a valid driving licence appropriate for the vehicle
• The hirer is responsible for any damage caused during the hire period beyond normal fair wear and tear
• Vehicles must be returned with the same fuel level as at the start of hire
• Traffic fines, parking charges and congestion charges incurred during the hire period are the responsibility of the hirer
• The vehicle must not be used for any unlawful purpose
• Sub-letting of hired vehicles is not permitted

9. Payment Terms

• Payment is due within 14 days of the invoice date unless otherwise agreed in writing
• We accept payment by BACS bank transfer, card or cash
• Late payment may incur interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts Act 1998
• For new customers, payment in advance or on completion may be required

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

NORTHSEALOGISTIC LTD reserves the right to update these Terms and Conditions. The current version will always be available on our website and on request. Continued use of our services constitutes acceptance of the current terms.

1. Policy Statement

NORTHSEALOGISTIC LTD is committed to promoting equality, diversity and inclusion across all aspects of our business. We believe that everyone has the right to be treated with dignity and respect, and that diversity makes us stronger as a business.

We are committed to complying fully with the Equality Act 2010 and will not discriminate unlawfully against any person on the grounds of any protected characteristic.

2. Protected Characteristics

This policy covers all nine protected characteristics under the Equality Act 2010:

• Age
• Disability
• Gender reassignment
• Marriage and civil partnership
• Pregnancy and maternity
• Race (including colour, nationality and ethnic or national origin)
• Religion or belief
• Sex
• Sexual orientation

3. Scope

This policy applies to:

• All employees and directors of NORTHSEALOGISTIC LTD
• Self-employed drivers and subcontractors working on our behalf
• All customers, clients and suppliers
• Job applicants and prospective employees
• Any other person who comes into contact with our business

4. Our Commitments

NORTHSEALOGISTIC LTD commits to:

In Employment & Recruitment

• Recruit and promote based on merit, skills and ability — never on the basis of protected characteristics
• Advertise all roles openly and ensure job requirements are genuinely necessary
• Make reasonable adjustments for disabled applicants and employees
• Pay all workers equally for work of equal value regardless of any protected characteristic
• Provide equal access to training and development opportunities

In Service Delivery

• Provide our transport and logistics services without discrimination to all customers
• Ensure all customers are treated with dignity, respect and professionalism at all times
• Make reasonable adjustments to accommodate customers with disabilities where possible
• Not refuse service to any person on the basis of a protected characteristic

In Our Culture

• Promote a working environment free from bullying, harassment and discrimination
• Take all complaints of discrimination or harassment seriously and investigate them promptly
• Ensure all personnel working on our behalf understand and adhere to this policy

5. Types of Discrimination

NORTHSEALOGISTIC LTD will not tolerate any of the following:

• Direct discrimination — treating someone less favourably because of a protected characteristic
• Indirect discrimination — applying a provision, criterion or practice that disadvantages people sharing a protected characteristic
• Harassment — unwanted conduct related to a protected characteristic that violates dignity or creates an offensive environment
• Victimisation — treating someone unfairly because they have raised a concern or complaint about discrimination

6. Reporting Concerns

Anyone who believes they have been discriminated against, harassed or treated unfairly in connection with NORTHSEALOGISTIC LTD should report this to the company Director in writing at:

• Email: info@northseatransport.com
• Address: NORTHSEALOGISTIC LTD, 66 Paul Street, London, EC2A 4NA

All complaints will be investigated promptly and confidentially. No one will be victimised for raising a genuine concern in good faith.

If you are not satisfied with the outcome of a complaint, you may contact the Equality and Human Rights Commission (EHRC) at equalityhumanrights.com.

7. Responsibilities

The Director of NORTHSEALOGISTIC LTD is responsible for:

• Ensuring this policy is implemented effectively across all operations
• Reviewing this policy annually or following any change in legislation
• Investigating complaints of discrimination promptly and fairly
• Ensuring all drivers and subcontractors are aware of this policy

8. Policy Review

This Equality Policy will be reviewed annually or following any significant change to equality legislation. NORTHSEALOGISTIC LTD is committed to continuous improvement in equality, diversity and inclusion practices.